Frequently Asked Questions

Product Information

Do you customize your furniture dimensions?

Yes. We can customize length, wood stain type, and fabrics for solid wood dining tables, sofas, and sideboards. Contact our showroom team through our Contact Form for custom blueprints.

How do I care for solid wood and marble surfaces?

Use a slightly damp cotton cloth to dust. Clean liquid spills immediately from marble as it is porous. Avoid placing hot pots directly on wood or marble without using cork pads.

Shipping & Deliveries

What are your shipping methods and durations?

Small accessories are shipped via air express (2-5 business days). Heavy furniture boxes are dispatched via specialized freight couriers (7-14 business days), including full tracker links.

Do you provide inside delivery and assembly?

Yes, we offer white-glove inside delivery and home assembly in selected states. This service can be selected and added to your shopping bag during the checkout flow.

Returns & Warranties

What is your product warranty?

All solid wood furniture frames and lighting fixtures carry a 5-year structural warranty covering joints, structural alignment, and electrical components.

How do I claim a return refund?

Email support@decorhomeproduct.info with your transaction ID. We will provide return shipping slips and set up home pick-ups for large furniture items.